Online Shopping

Online Shopping

You may now order any item on our website from the comfort of your own home and have it delivered right to your door !

All you need to do is register yourself as a user by entering some basic information and assigning yourself a password or alternatively select the goods you wish to purchase and checkout as a guest.  The online shopping process is simple and only requires that you follow the onscreen prompts.

When you've placed your order, please check your email for your order confirmation.

Once we have received and processed your order, our Stores department will contact you to arrange a delivery date and time. We will always aim to meet the established Delivery Date but this is dependent on successful authorization of payment and stock availability. In the rare event of a delay, we will contact you by email / telephone before your Delivery Date.

Delivery charges for online shopping are as follows;

Once dispatched, delivery will be made solely to the address specified during the order. Any subsequent redirection requests are chargeable. If you are not available for the delivery, cannot collect the parcel and are not able to pay for a redirection we will contact you to establish another delivery appointment.

The delivery will require a signature from someone at the address specified. This is strictly enforced for security purposes.

Should you require any assistance on your order please don’t hesitate to contact us on + 356 21 445654 or e-mail: Online@HomeTrends.com.mt

Payments and Tax

Pricing & Availability

Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory. Check online for the most current pricing and availability.

Methods of Payment:

We currently accept PayPal payments and wire transfers in Euro currency only. Please note that we will only ship to confirmed addresses on your PayPal account - no exceptions. We will ship the goods when the funds reach our account. Money sent by wire transfer normally takes between 2 to 3 days to clear.

Sales Tax:

We will only charge VAT (Value Added Tax) to customers in Malta and other customers in the European Union. No tax (VAT) will be charged to non EU countries.

Customs, Duties, And Import Fees (for deliveries outside of Maltese Islands):

We will assist you, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labeling. We can provide a proforma invoice if needed. HomeTrends are not responsible for customs charges and duties or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse. We will bill for any duties and taxes that are charged back to us after the initial shipment.  

Outside of Maltese Islands Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there might restrictions on some products, and some products cannot be shipped to international destinations. We suggest that you contact us by using our Contact Us form to receive a shipping quote to your destination. For payments, we accept Bank to bank transfer or PayPal payments.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for all items we sell are –based on weight and size.

Returns Policy

most new, unopened items may be returned within 7 days of delivery for a full refund - excluding shipping cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (15 to 20 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item.
 

Non-Returnable:
Specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 5 days for replacement. Unfortunately, we cannot accept returns older than 30 days.

Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact our Customer Service immediately at +356 21445654. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.

Damaged Goods Shipped By Truck:

All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact our Customer Service immediately at +356 21445654

Privacy:
We respect your privacy. All personal information you provide us is kept confidential. We do not rent, trade, or sell your personal information. Ever.

Please Note That: Typographical, photographic, pricing, and editing errors in our catalogue, flyers, advertising, and website are unintentional and we reserve the right to correct them.